Complaints & Removal Policy
Version 1.0 · Effective date: 18/08/2026
Replaces the 24h-acknowledgment / 7-business-day single-clock policy
Changelog: per-type clocks, four dedicated intake routes, pending-status rules, appeals
1. How to report
Pick the route that matches your complaint. Each has its own form and its own clock. You never need an account or a fee to report content.
- Non-consensual intimate content — intimate images or videos of you (or someone you represent) shared without consent, including AI-generated and "deepfake" content. → Report non-consensual content (no account, no fee, 48-hour lane)
- Copyright — your work is being sold or shared without permission. → DMCA takedown
- Likeness, publicity & impersonation — your face, name or identity is being used without permission in ways that are not intimate content. → Report likeness misuse
- Everything else — any other complaint about content, an account or the service. → General complaint form
Content involving minors: if you believe content involves anyone under 18, use the non-consensual content route and say so. These reports receive absolute priority, are acted on immediately, and are reported to the competent authorities (Content & Acceptable Use Policy §3.1/§8).
2. Response times
| Complaint type | Acknowledged | Resolved |
|---|---|---|
| Content involving minors | immediate priority | immediate action + authority reporting, no waiting period |
| Non-consensual intimate content | within 24 hours | removed within 48 hours; immediately where the depicted person's consent cannot be established, incl. reasonable efforts to remove known copies |
| Copyright (DMCA) | within 24 hours | expeditious removal on a valid notice; counter-notice and restoration timelines on the DMCA page |
| Likeness / impersonation | within 24 hours | within 5 business days |
| All other complaints | within 24 hours | within 5 business days |
These are the clocks we hold ourselves to under normal circumstances; complex cases are flagged to the reporter with a revised estimate before the clock expires.
3. What happens while your complaint is pending
- Non-consensual intimate content: the content is disabled immediately upon a credible report while we assess; where consent cannot be established, it does not return.
- Copyright: content is disabled on receipt of a valid DMCA notice; it may be restored through the counter-notice procedure.
- Likeness and general complaints: content may be restricted as a precaution during review; where we request documentation from the creator (proof of identity, age, consent or ownership), the content remains suspended until the response is assessed.
4. What a valid report needs, and what we record
A report we can act on fastest contains: your name and email (non-consensual content reports are handled confidentially; anonymous reports are still reviewed), the exact URL of the content, why the content is illegal or violates our policies, and a statement that your report is made in good faith. For notifications under French law (LCEN Art. 6), include where required a copy of the correspondence sent to the author requesting removal.
For every report we record: receipt timestamp, the action taken, and the time to removal. These records feed our published transparency report.
5. If your content was removed: statement of reasons and appeals
Every removal or restriction generates a written statement of reasons to the affected creator, and can be appealed through the appeal form. Appeals are reviewed by a human who was not the original decision-maker, within a stated timeline, with out-of-court dispute settlement available to EU users. An appeal never undoes a report already made to authorities, and evidence-preservation duties are unaffected.
6. Version and changelog
Version 1.0, effective 18/08/2026. Replaces the single-clock policy (24h acknowledgment / 7 business days). Changes follow the notice rules in the Terms of Service §4; prior versions remain at stable URLs. Questions: contact@dropp.fans.
